Correct for the customer to buy injection molding machine to provide a full range of technical support and services.
A comprehensive understanding of the various needs of customers.
Help customers choose the right model.
Help customers matching the correct special project.
Help customers to configure peripheral devices.
Help customers planning, such as water, electricity, gas and oil.
The choose and buy yu machine have the feasibility of the scheme.
On time to the delivery of qualified machine and teach customers how to use
Help customers free installation and debugging.
Free guide training operation and maintenance.
1, corporate headquarters and offices at any time to accept customer maintenance technical consultation.If the customer in case of urgent need, can be sent in 24 hours troubleshooting to the customer, to ensure that customers in urgent need of production.
2, regular users pay a return visit
Machines are sold, we will send officials to make periodic review of the users machine, help customers for maintenance, maintenance and repair.And make use of our resources to help customers solve machine use, meet the difficult problem of technology and die.Users visit time in principle as the machine installation and debugging qualified a week after the review, back in January, back in March, back in June, one year period, after review once every three to six months.Visit our service personnel will be carried out on the client machine during routine inspection and maintenance and put forward opinions and Suggestions to the users machine usage.
3, technical guidance and training
In order to make customers master machine operation, maintenance and repair as soon as possible, our companys training for new customers mainly has the following two forms of training:
(1) the machine to the front of the customer, the customer to send to my company for a 14-21 days of comprehensive training.
(2) our company to send to the customer for 1 to 2 days of site operation training.
4, machine maintenance for life.Every open yu company production machine, our company is responsible for the lifelong maintenance.
5, sufficient spare parts supply.
6, free technical consultation and training of customers.
Not free warranty
, using ordinary nitrogen injection components processing special materials;
Refers to the material adding glass fiber, special material, UPVC, nylon or other corrosive materials, etc.Because of the special material processing, change the special screw cylinder, the warranty period shall be separately stipulated in the contract according to the concrete situation.
Injection caused by users improper operation, abnormal damage of components;
, abnormal damage caused by the oil temperature is too high;
, normal oil temperature should be kept in the 30-50 degrees Celsius;
, heating coil of heating temperature above 350 degrees Celsius;
The provisions of the use and maintenance, not according to specification machines leads to abnormal damage;
Is not stipulated in the instructions to use brand of hydraulic oil, hydraulic system parts caused by abnormal wear and damage;
Is not stipulated in the instructions to use brand of lubricating oil and the clamping system maintenance machine hinge parts caused by machine hinge wear;
, without the consent of the company after-sales service, customer disassembling computer without authorization or pump cause damage;
Caused by improper safekeeping machine machine, the appearance of corrosion and damage;
, the force majeure caused by damage to the machine;
Beyond the warranty period.
Open yu company implements lifelong maintenance for machines sold, beyond the warranty period machines, replacement parts will be charged the reasonable parts cost and artificial cost